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Returns Policy

Last updated January 01, 2022

Although we sincerely hope you will adore your Headteacherchat purchase, if you aren't completely satisfied, don't worry - we provide returns or exchanges on unused items if returned within 14 days of your delivery date. If you are beyond these deadlines, we are sorry but we are unable to provide you with a refund or exchange.


To return an item, please email customer service at admin@headteacherchat.com with the reason for the return. Then, place the item securely in its original packaging, and mail your return to the following address:

Attn: Returns
29 Constable Road  
Norwich, Norfolk NR4 6RW  
United Kingdom  

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    The following items cannot be returned or exchanged:

    ●     PDF items    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at: